Terms & Conditions

By booking, requesting a quote, or using any service from The Exquisite Finish, you agree to these Terms & Conditions. These terms apply to all services we provide, including residential cleaning, move-in/move-out cleaning, apartment turnovers, post-construction cleaning, builder final cleans, commercial and office cleaning, vacation rental and Airbnb turnovers, and home styling, design, and staging.

If you do not agree with any part of these terms, please do not book or request service.

The Exquisite Finish provides property finishing services designed to prepare homes and commercial spaces for sale, lease, photography, handoff, or occupancy. Every clean is performed thoroughly and to the scope agreed upon in your written quote.

Our standard service categories include: thorough whole-home cleaning (deep cleaning included), move-in/move-out and apartment turnover cleaning, post-construction and builder final cleaning, commercial and office cleaning, vacation rental and short-term rental turnovers, and home styling, design, and staging services.

Staging and furnishing services include design labor, sourcing, placement, and styling. Clients are responsible for providing the full budget for furniture, decor, and any third-party purchases. The Exquisite Finish does not purchase furnishings on behalf of the client using company funds.

All quotes are complimentary and based on the information provided by the client, including square footage, photos, property condition, and requested services. Final pricing may be adjusted if the scope of work changes upon arrival or if the property condition differs significantly from what was described.

Pricing may be calculated per square foot, per room, per add-on, hourly, or as a flat rate depending on the service. Construction cleans, builder finals, and apartment turnovers are typically priced per square foot. Hourly service rates range from $40–$45 per hour. Styling and staging services are billed as a flat labor fee, plus the client’s separate furnishing budget.

A deposit is required to confirm booking. For most cleaning services, a deposit of 45% of the estimated total is required with a $50 minimum. For staging and styling services, a 50% deposit of the labor fee is required. The remaining balance is due upon completion unless otherwise agreed in writing.

Payments are processed securely through Stripe. By submitting payment, you authorize The Exquisite Finish to charge the provided payment method for the deposit and any approved balance due.

Clients may cancel or reschedule a booking with at least 48 hours’ notice for a full deposit refund. Cancellations made within 48 hours of the scheduled service may result in forfeiture of the deposit.

If The Exquisite Finish arrives at the property and is unable to access the space or the property condition prevents safe or complete service, the deposit may be forfeited and a trip fee may apply.

Refunds are issued at the discretion of The Exquisite Finish after review of the completed work and client concern. We will always attempt to resolve issues through our satisfaction promise before processing a refund.

Clients must provide accurate property information, including square footage, number of rooms, current condition, and any hazards or special considerations. Photos may be requested to ensure accurate quoting.

The property must be accessible at the scheduled service time. If keys, codes, or entry instructions are required, they must be provided in advance.

For staging and styling services, clients must disclose their full furnishing budget and the specific areas of the home to be styled or staged before work begins.

Clients must remove valuables, sensitive documents, and irreplaceable items prior to service. While we are fully insured, we are not liable for loss or damage to items not disclosed or properly secured.

The Exquisite Finish stands behind every project with The Finish Promise. If something is not completed to the agreed standard, notify us within 48 hours of service completion and we will return to correct it at no additional charge.

Re-service requests must be related to the original scope of work and reported promptly. Damage caused by the client, pets, weather, or post-service activity is not covered under the satisfaction promise.

The Exquisite Finish carries general liability insurance for the protection of our clients and team. Proof of insurance is available upon request.

We take every precaution to protect your property and belongings. However, we are not liable for pre-existing damage, defects, or wear that becomes visible during or after cleaning. We are not liable for damage caused by improper installation, aging materials, or client-provided furnishings and decor.

Clients may create a profile to manage bookings, view history, and access recurring service discounts. Recurring clients receive a 20% discount on future recurring service bookings.

Recurring service is scheduled at the client’s preferred frequency. Clients may pause, reschedule, or cancel recurring service with at least 48 hours’ notice.

With client permission, The Exquisite Finish may photograph completed work for portfolio, marketing, and promotional use. We will request consent before capturing or publishing any images that identify your property, address, or personal belongings.

The Exquisite Finish may use trained independent contractors or partner crews to fulfill certain bookings. All contractors operate under our standards, training, and quality expectations. Contractor payments, scheduling, and check-ins are managed through our internal operating system.

These Terms & Conditions are governed by the laws of the State of Ohio. Any disputes will be resolved in the appropriate jurisdiction in Cuyahoga County or the surrounding Northeast Ohio region.

The Exquisite Finish reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on this page with the effective date noted below. Continued use of our services after changes constitutes acceptance of the updated terms.

For questions about these terms or to request a copy, please contact us directly.