Terms & Conditions

By booking, requesting a quote, or using any service from The Exquisite Finish, you agree to these Terms & Conditions. These terms apply to all services we provide, including residential cleaning, move-in/move-out cleaning, apartment turnovers, post-construction cleaning, builder final cleans, commercial and office cleaning, and vacation rental and Airbnb turnovers.

If you do not agree with any part of these terms, please do not book or request service.

The Exquisite Finish provides property finishing services designed to prepare homes and commercial spaces for sale, lease, photography, handoff, or occupancy. Every clean is performed thoroughly and to the scope agreed upon in your written quote.

Our standard service categories include: thorough whole-home cleaning (deep cleaning included), move-in/move-out and apartment turnover cleaning, post-construction and builder final cleaning, commercial and office cleaning, and vacation rental and short-term rental turnovers.

All quotes are complimentary and based on the information provided by the client, including square footage, photos, property condition, and requested services. Final pricing may be adjusted if the scope of work changes upon arrival or if the property condition differs significantly from what was described.

Residential cleaning is priced as a flat rate covering a minimum of four to five hours of work for a two-cleaner team, not by the total square footage of the property. Work beyond that minimum is billed at $50 per hour for the team ($25 per cleaner). If the property does not require additional time, no charge beyond the flat rate applies. Post-construction and builder final cleans are priced per square foot at $0.45 per square foot, subject to a $525 minimum. Commercial and office cleaning are flat rates that may increase with the scope of work.

Every new client's first residential booking must be a deep detailed clean. Standard cleans are available only to clients who have previously received a deep detailed clean from us. Clients select the specific areas of the property to be cleaned; areas not selected are not included in the price or the service.

Pre-booking walk-throughs are provided for post-construction and commercial or office properties only. For residential cleans, rentals, and turnovers we do not conduct a pre-booking walk-through. On the scheduled service date we assess the actual scope of work on arrival. If the work required exceeds what was described at booking, we will discuss the revised price with you and obtain your agreement before beginning work. Clients may upload photos or a detailed video of the areas to be cleaned to improve accuracy of the initial estimate.

A deposit is required to confirm booking. A deposit of 45% of the estimated total is required with a $50 minimum. The remaining balance is due upon completion unless otherwise agreed in writing.

Payments are processed securely through Stripe. By submitting payment, you authorize The Exquisite Finish to charge the provided payment method for the deposit and any approved balance due.

Clients may cancel or reschedule a booking with at least 48 hours’ notice for a full deposit refund. Cancellations made within 48 hours of the scheduled service may result in forfeiture of the deposit.

If The Exquisite Finish arrives at the property and is unable to access the space or the property condition prevents safe or complete service, the deposit may be forfeited and a trip fee may apply.

Refunds are issued at the discretion of The Exquisite Finish after review of the completed work and client concern. We will always attempt to resolve issues through our satisfaction promise before processing a refund.

Clients must provide accurate property information, including square footage, number of rooms, current condition, and any hazards or special considerations. Photos may be requested to ensure accurate quoting.

The property must be accessible at the scheduled service time. If keys, codes, or entry instructions are required, they must be provided in advance.

Clients must remove valuables, sensitive documents, and irreplaceable items prior to service. While we are fully insured, we are not liable for loss or damage to items not disclosed or properly secured.

The Exquisite Finish stands behind every project with The Finish Promise. If something is not completed to the agreed standard, notify us within 48 hours of service completion and we will return to correct it at no additional charge.

Re-service requests must be related to the original scope of work and reported promptly. Damage caused by the client, pets, weather, or post-service activity is not covered under the satisfaction promise.

The Exquisite Finish carries general liability insurance for the protection of our clients and team. Proof of insurance is available upon request.

We take every precaution to protect your property and belongings. However, we are not liable for pre-existing damage, defects, or wear that becomes visible during or after cleaning. We are not liable for damage caused by improper installation or aging materials.

Clients may create a profile to manage bookings, view history, and access recurring service discounts. Recurring clients receive a 20% discount on future recurring service bookings.

Recurring service requires a signed recurring service agreement stating the visit frequency, scope, and rate. The agreement protects the client’s reserved spot on our schedule and allows us to plan staffing, supplies, and expected earnings.

Recurring service is scheduled at the client’s agreed frequency. Clients may pause, reschedule, or cancel a visit with at least 48 hours’ notice, and may end the agreement with written notice as stated in the agreement.

With client permission, The Exquisite Finish may photograph completed work for portfolio, marketing, and promotional use. We will request consent before capturing or publishing any images that identify your property, address, or personal belongings.

The Exquisite Finish may use trained independent contractors or partner crews to fulfill certain bookings. All contractors operate under our standards, training, and quality expectations. Contractor payments, scheduling, and check-ins are managed through our internal operating system.

These Terms & Conditions are governed by the laws of the State of Ohio. Any disputes will be resolved in the appropriate jurisdiction in Cuyahoga County or the surrounding Northeast Ohio region.

The Exquisite Finish reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on this page with the effective date noted below. Continued use of our services after changes constitutes acceptance of the updated terms.

For questions about these terms or to request a copy, please contact us directly.